FREE HR Hotline | Speak with one of our team now - 0818 456 456
Contact
Contact

Case Study – Tribe Hospitality Group

Case Study

Tribe Hospitality Group

Tribe Hospitality Group, led by Kevin Nugent, is a proudly local Galway business with a presence stretching from Salthill to Newcastle and Barna. Known for its popular venues and commitment to high-quality service, Tribe has grown steadily and built a strong team culture along the way. As with many growing hospitality businesses, day-to-day HR needs can arise quickly, and having trusted, responsive HR support is essential.
GHR Consulting has been delighted to support Kevin and his team through this growth, offering practical advice and services whenever and wherever they’re needed.

Challenge

In a fast-paced hospitality environment, HR challenges don’t always come with warning. From employment letters to staff relations and performance concerns, Kevin needed someone he could rely on to:

  • Be available at short notice to meet informally and discuss HR issues.

  • Provide legally compliant correspondence and documentation promptly.

  • Assist with manager training, particularly in the area of performance reviews and employee feedback.

  • Offer general HR guidance tailored to the realities of the hospitality sector.

Our Approach

Rather than a formal project-based engagement, GHR Consulting acted as an on-call HR partner, offering Kevin the flexibility to reach out as and when needed. We took a practical and relationship-driven approach, including:

  • Casual in-person check-ins over coffee to quickly work through emerging issues.

  • Drafting offer letters, contracts, warnings, and other correspondence with a quick turnaround.

  • Providing performance appraisal training to key managers to help create a culture of accountability and development.

  • Offering ongoing advice on staff management, compliance, and best practices, tailored to the day-to-day needs of a busy hospitality team.

Results & Impact

  • Responsive Support: Kevin had reliable access to HR advice when he needed it, without delay.

  • Improved Communication: Managers gained clarity on how to conduct performance appraisals fairly and effectively, helping to nurture team growth and retention.

  • Compliance & Documentation: Tribe Hospitality now benefits from accurate and timely HR correspondence, reducing risk and supporting smoother operations.